Email classification and routing workflow

Problem: an insurance company manually sorted more than 500 emails per day. Solution: business rules and AI classification route messages to the right teams, with human review for ambiguous cases. Result: 94% routing accuracy and a 40% reduction in average processing time. This case study details the context, architecture choices, delivery steps, observed outcomes and follow-up criteria agreed with the client. Powehi documente les décisions, les contraintes de sécurité, la méthode de déploiement, les indicateurs de réussite, les enseignements et les prochaines étapes afin que chaque exemple puisse être comparé à une situation réelle de PME.