Email classification and routing workflow

Problem: customer service received 200+ emails/day, manually sorted and routed to the right contacts, with an average 48h response time. Solution: N8N workflow with AI classification (Mistral) of emails by topic and urgency, automatic routing to relevant teams, and pre-drafted responses for recurring requests. Result: routing time reduced by 95%, response time down to 4h. This case study details the context, architecture choices, delivery steps, observed outcomes and follow-up criteria agreed with the client. Powehi documente les décisions, les contraintes de sécurité, la méthode de déploiement, les indicateurs de réussite, les enseignements et les prochaines étapes afin que chaque exemple puisse être comparé à une situation réelle de PME.